常见问题

我们在 MT4、MT5 和 HUBx 交易平台上提供交易账户。

一旦您注册并验证了您的 TMGM 个人资料，您将能够通过您的门户创建一个真实交易账户。请点击Dashboard >> +真实账户申请，新创建的账户将是MT4账户。

与 MT4 账户不同，HUBx 账户是由我们的后台部门手动创建的，因此，您可以通过从您注册的电子邮件地址发送电子邮件至[email protected]或访问以下方式请求开设其中一种账户类型：我们通过TMGM 网站进行实时聊天。

请登录您的 TMGM 门户并单击页面顶部的“下载”选项卡。然后单击“下载 Windows 版”选项并按照安装说明进行操作。

请登录您的 TMGM 门户并单击页面顶部的“下载”选项卡。然后将鼠标悬停在相应的 App Store 或 Google Play Store 按钮上，就会出现下载的二维码。使用移动设备扫描二维码，您将进入应用商店的相关页面。

请登录您的 TMGM 门户并单击页面顶部的WEB Trader选项卡。

您可以通过交易工具下的客户门户直接访问基于网络浏览器的 HUBx 交易平台。

您可以通过交易工具下的客户门户直接访问基于网络浏览器的 HUBx 交易平台。

请点击文件>>登录交易账户，并在登录字段中输入您的账号，并在相关字段中输入您的密码和服务器。

请点击 MT4 移动应用程序中的“设置”选项，然后点击“新帐户>>登录现有帐户”。在服务器字段中输入 TradeMax，您将看到列出的每个交易服务器。请点击与您的帐户相关的服务器。然后在相关字段中输入您的帐号和密码，然后单击页面右上角的“登录”。

我们不提供自己的 EA 顾问；不过，我们很乐意允许在我们的交易账户上使用第三方 EA。

TMGM offers two main types of applications for traders:

TMGM Trading App:

• Available for both macOS and Windows desktop devices
• Provides a seamless trading experience across the TMGM platform
• Offers access to a wide range of markets, including Forex, Shares, Indices, Energies, Precious Metals, and Cryptocurrencies
• Features real-time data and news powered by Trading Central and Acuity
• Includes advanced trading tools such as Trading Calendars, Market Sentiments, Market Alerts, and AI Analysis

TMGM Mobile App:

• Available for both iOS and Android mobile devices
• Allows traders to manage their accounts and trade on the go
• Offers real-time quotes and charts for a wide range of trading instruments
• Features secure login and two-factor authentication
• Provides easy account management, including deposits and withdrawals

Both apps are free to download and use. To activate either app, open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.

Key features of MT4 include:

1. Intuitive user interface with customizable charts and layouts
2. Advanced charting tools with 30+ built-in indicators and drawing tools
3. Expert Advisors (EAs) for automated trading and strategy backtesting
4. Extensive customization options for charts, templates, and indicators
5. Real-time quotes and interactive charts
6. Multiple order types
7. Financial news feed
8. Compatibility with various operating systems

Key features of MT5 include:

1. Multi-asset trading capabilities with access to a broader range of instruments
2. Advanced charting tools with 38+ built-in indicators and drawing tools
3. Depth of Market (DOM) for better price analysis and order placement
4. Algorithmic trading and strategy backtesting with MQL5 programming language
5. Economic calendar integrated into the platform
6. Enhanced strategy tester with support for multi-currency testing
7. Fundamental analysis tools
8. Support for 21 timeframes (compared to 9 in MT4)

WebTrader is a browser-based trading platform that allows users to access their trading accounts without installing software. Key features include:

1. Real-time quotes and interactive charts for various trading instruments
2. One-click trading and easy order management
3. Customizable layouts and saved templates for personalized trading
4. Secure access to trading accounts with encrypted login and data transfer
5. Compatibility with all major web browsers
6. Access from any device with an internet connection
7. No need for downloads or installations

To access WebTrader:

1. Log in to your TMGM client area
2. Click on the WebTrader option
3. Enter your trading account credentials if prompted

TMGM 提供各种合作伙伴计划，包括介绍经纪人、基金经理 (MAM) 和白标经纪人。更多信息可以在我们网站的合作伙伴部分找到。

1. Introducing Broker (IB) Program
2. Affiliate Program
3. Referral Program

IB 是向 TMGM 介绍/推荐客户并根据客户交易量收取佣金的个人或公司。

The benefits of becoming an IB with TMGM include:

1. Competitive commission structure with attractive revenue-sharing opportunities
2. Dedicated support from TMGM's experienced IB team
3. Access to promotional materials and marketing resources

您可以通过实时聊天与我们的支持团队联系，或发送电子邮件至[email protected] ，我们将安排一名客户经理协助您完成申请。

1. Have a proven track record in the financial industry
2. Demonstrate a solid understanding of forex trading
3. Complete the IB application form
4. Provide necessary documentation, such as identification and proof of address

Once approved, you'll gain access to the IB portal to manage clients' accounts, monitor trading activity, and generate reports.

Important: The program is available to wholesale clients and businesses, and IBs must adhere to applicable licensing and compliance requirements when dealing with retail clients.

回扣每天支付，最多可能需要 2 个工作日才能收到。

您不能在 IB 账户上进行交易，但您可以开设一个额外的交易账户进行交易。

多账户经理 (MAM) 是代表客户管理交易并获取一定比例利润的个人或公司。资金经理将使用一个主账户同时为多个客户账户（从属账户或子账户）开立和平仓订单。每个从属账户中开立的交易手数将根据可用保证金自动计算。

您可以通过您的客户经理或直接发送至[email protected]进行申请。

• 分配百分比
• 按余额分配比例
• 按股权比例
• 批次分配

注：主账户可以为每个订单选择不同的分配方式。

关注者帐户没有最大限制。

是的，新的分配方式只会影响新订单。现有的未平仓订单不会受到影响。

MAM 经理可以选择每周、每两周或每月 1 日。对于手动利润分享，这是每月月初进行的。

TMGM's White Label solution is a turnkey offering that allows businesses to offer branded trading services using TMGM's infrastructure and technology. It's ideal for companies looking to enter the forex market quickly and cost-effectively without developing their trading platforms and back-end systems.

The benefits of TMGM's White Label solution include:

1. Fully customizable trading platforms with your branding and logo
2. Access to TMGM's liquidity and competitive pricing
3. Comprehensive back-office systems for managing client accounts and transactions
4. Dedicated account management and technical support

To become a White Label partner:

1. Your business must meet certain criteria, including having a solid business plan and meeting a minimum capital requirement
2. TMGM's partnership team will assess your needs and create a tailored solution
3. The setup process involves consultation, branding, integration, testing, and launch stages
4. TMGM provides ongoing support throughout the partnership

TMGM's Affiliate Program is a performance-based marketing partnership that allows you to earn commissions by referring new clients to TMGM. As an affiliate, you promote TMGM's services using unique tracking links and earn a percentage of the revenue generated by your referred clients.

The benefits of becoming a TMGM affiliate include:

1. High commission rates and attractive revenue-sharing opportunities
2. Wide range of promotional materials and marketing resources
3. Dedicated affiliate support and account management
4. Comprehensive tracking and reporting tools to monitor your performance

To become a TMGM affiliate:

1. Register for the program and complete the affiliate application form
2. Once approved, access the affiliate portal
3. Generate tracking links and access promotional materials
4. Promote TMGM's services through your marketing channels
5. Monitor your performance and earn commissions based on referred clients' trading activity

To maximize your earnings:

1. For the IB and White Label programs, leverage TMGM's support and resources to grow your business
2. As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
3. For the Referral Program, share with friends and family genuinely interested in forex trading
4. Utilize TMGM's dedicated support teams for guidance across all programs

Remember, TMGM's client support team is available to assist your referred clients and ensure they have a positive experience with the platform.

You can contact TMGM support through multiple channels:

1. Email: [email protected]
2. Live Chat: Available 24/7 on the TMGM website
3. Phone: +61 2 8036 8388 (available 24/7)

When contacting support, provide:

1. Your account number
2. A clear description of your issue or question
3. Any relevant screenshots or attachments
4. For phone support, be prepared to verify your identity

If you're experiencing login issues:

1. Double-check that you're entering the correct email address and password
2. Use the "Forgot Password" option on the login page to reset your password if needed
3. Ensure you're using the correct login URL
4. If problems persist, contact TMGM Support for further assistance

For deposit/withdrawal issues:

1. Ensure your account is fully verified and all required documentation has been submitted
2. Check that TMGM supports your chosen payment method
3. Verify that you've entered the correct payment details
4. Remember that some payment methods may have longer processing times
5. If you encounter errors or your transaction is declined, contact TMGM Support with relevant transaction details and error messages

TMGM accepts the following documents for account verification:

1. Proof of ID: Passport, driver's license or government-issued identification.
2. Proof of address: Bank statement or government-issued utility bill. This is subjected to the verification process of your residential country.

要开设真实交易账户，您需要提供有效的带照片身份证件和最近的账单或水电费账单以确认您的地址。

您可以提供以下其中一项：

• 护照
• 政府颁发的身份证件，例如驾驶执照或州身份证件或
• 国民身份证

请注意，所有带照片的身份证件必须有效，并清楚地显示您的全名、出生日期和签发/到期日期。

您可以提供以下其中一项：

• 公用事业账单（煤气、电、水、电话或互联网）
• 银行对帐单

请注意，所有居住证明文件必须包含您的全名、完整居住地址（无邮政信箱），并且日期必须在过去 90 天内。

您的文件需要通过您的客户门户上传。如果您遇到问题，请随时通过电子邮件将文档发送至[email protected] ，我们的团队将为您手动处理。

账户通常会在收到适当文件后几个小时内得到验证。如果您想了解帐户进度的最新信息，请联系支持团队。

一旦您的账户得到验证，您将收到一封电子邮件通知，其中提供您的真实交易帐号、交易服务器详细信息、密码、杠杆和您账户的货币。

在您的账户经过验证并且您收到真实交易帐号之前，您将无法为您的账户注资。

To withdraw funds:

• Log in to your TMGM account
• Select 'Withdraw Funds' from the dashboard
• Choose your withdrawal method
• Enter the amount you wish to withdraw
• Review and confirm the withdrawal details
• Submit your withdrawal request

To withdraw funds, you must:

1. Have a fully verified account
2. Have an available margin above the used margin
3. Meet the open position requirements

Processing times vary by withdrawal method:

1. Withdrawals to e-wallets are usually processed within 24 hours
2. Bank transfers can take 2-5 business days

You can track your withdrawal:

1. In the 'Transactions' section of your dashboard
2. Via email updates sent by TMGM

您应该使用与存款相同的方式提取资金。例如，如果您通过银行电汇入金，则您只能通过银行电汇提款。

提款请求由我们的客户会计部门在收到后 1 个工作日内处理。但是，资金到达您的银行帐户所需的时间将取决于您的付款方式。

• 国际银行电汇提款可能需要 3-5 个工作日。
• 其他付款方式提款通常会在 1 个工作日内收到。

TMGM 不收取任何存款/取款费用/佣金，但是，您可能需要向涉及银行转账的银行收取费用。请注意，对于电子钱包，如果您尚未进行交易，提款可能会产生费用。

You can manage your account settings from your dashboard's 'My Accounts' section. This includes:

1. Managing security settings
2. Viewing account statements

Note: To change your base currency or update your email address, please contact our support team at [email protected].

After logging in, you'll see your dashboard, which includes:

1. Funding
2. Deposit
3. Withdrawal
4. Transfer
5. Trading Tools
6. Reports
7. Documents
8. Downloads
9. Trading Competition
10. Promotions
11. TMGM Rewards

您可以从客户端的仪表板查看您的 MT4 账户余额。您还可以通过在 MT4 交易平台上登录您的 MT4 账户来查看您的余额。

您可以通过登录您的客户门户并选择您特定 MT4 账户的“设置”选项来更改您账户的杠杆率。

您可以通过登录您的客户门户并选择+真实账户申请并填写简短表格并将其提交给我们来开设额外账户。

您可以通过实时聊天联系支持团队或发送电子邮件至[email protected] ，他们将协助您创建帐户。

允许的最大真实账户数量为 5 个。

You can update your personal details in your dashboard's 'My Profile' area. This includes:

1. Name
2. Address
3. Phone number
4. Email address

To change your account password, follow these steps:

1. For your profile password: Go to “Account Setting” > “Information” > “Change Password.”
2. For your trading account password: Go to “Dashboard” > “Change Password” for the respective account.

如果您的申请中出现拼写错误，请通过实时聊天联系我们的支持部门，如果我们的个人资料中已有您的有效身份证件的副本，那么我们将能够更正您姓名的拼写。如果您想将名称更改为完全不同的名称，请发送电子邮件至[email protected] 。您还可以通过在 MT4 交易平台上登录您的 MT4 账户来查看您的余额。

如需更改您的注册电子邮件地址，请发送电子邮件至[email protected] ，请求更改您的电子邮件地址，并向我们提供新旧电子邮件地址的详细信息。我们将要求您向我们提供您持有有效身份证件的自拍照。

要更改您的地址，请发送电子邮件至[email protected]并向我们提供一份居住证明文件副本，例如银行/信用卡对帐单或公用事业账单（煤气费、水费或电费），以确认您的完整地址姓名、您的新居住地址详细信息以及文件的日期必须是最近三个月内的。

Yes, TMGM ensures that all transactions on both the Trading App and Mobile App are fast, hassle-free, and secure. Funds are received into segregated bank accounts separate from those used by the company and are held with Tier 1 major banks.

To download the TMGM apps:

1. For the desktop Trading App: Visit the TMGM website and navigate to the 'Platforms' or 'Downloads' section to find the appropriate version for your operating system (macOS or Windows).
2. For iOS devices: Visit the App Store, search for "TMGM," and click "Get" or "Install"
3. For Android devices: Visit the Google Play Store, search for "TMGM," and click "Install"
4. Alternatively, you can access download links from the TMGM website or use these URLs:
   • iOS: https://apps.apple.com/hk/app/tmgm-app/id6450881326
   • Android: https://play.google.com/store/apps/details?id=com.trademaxaustralia.tmgm

Alternatively, you can find download links for all TMGM apps on the TMGM website.

To log in to the TMGM App:

1. Open the app on your device
2. Enter your registered email address and password
3. If you have enabled two-factor authentication (2FA), enter the verification code
4. Click on the "Login" button to access your account

For new users, the app offers a one-click registration process:

1. Provide your phone number
2. Create a demo account instantly with US$100,000 in virtual funds

The TMGM App offers:

1. Access to over 12,000 trading products across various asset classes
2. Real-time quotes and interactive charts
3. Advanced charting tools for market analysis
4. Secure trading environment with features like segregated accounts and SSL encryption
5. Fast execution speeds and better liquidity access
6. 24/7 multilingual customer support
7. User-friendly and professional interface design
8. Quick account funding feature

To place a trade on the TMGM App:

1. Select the desired trading instrument from the app's main screen or use the search function
2. Review the real-time price information and chart analysis
3. Choose the order type (e.g., Market Order, Pending Order)
4. Specify trade parameters such as volume, stop loss, and take profit levels
5. Confirm your trade details and click the "Place Trade" button to execute the order

The TMGM App allows you to:

1. Monitor your account balance, equity, margin, and other key metrics from the dashboard
2. Review your transaction history, including past trades, deposits, and withdrawals
3. Deposit funds using various supported payment methods
4. Submit withdrawal requests and track their status in real-time
5. Customize account preferences, such as language settings and notification preferences
6. Access market news, analysis, and expert insights

Yes, the TMGM Trading App is completely free to download and use. To activate it, simply open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.

HUBx 是一种投资组合管理工具，通过链接主账户和追随者账户来连接和管理仓位。

您可以直接从主选项卡帐户下的客户门户申请访问 HUBx 平台，您将看到应用 HUBx 的选项。选择此选项后，您将看到一个包含相关使用条款的弹出窗口。

HUBx 已集成到您的客户端门户中，不需要您下载任何其他软件。

登录选项可直接在客户门户的“交易工具”选项卡下使用。

登录详细信息与您用于登录客户门户的详细信息相同。

HUBx 分为两个独立的平台，分别容纳服务器 1、2、3 和 4、5、6 下的帐户。

这意味着服务器 4 下的账户可以关注服务器 5 下的账户，但不能关注服务器 1 下的账户。

您的真实交易账户将显示在“账户管理”选项卡下，然后可以链接到您的投资组合。

是的，需要 PIN 码才能将关注者帐户链接到主帐户，PIN 码由关注者提供给主帐户持有者。

您必须创建 PIN 并将其提供给主账户持有人。

在交易账户设置下，选择密码类型、HUBx PIN 并创建您的 PIN 密码。

您可以直接向主账户持有人请求断开您的账户，也可以将请求发送至[email protected] 。

货币不必相同。

HUBx 本身不提供利润分享的集成功能。但是，您可以联系您的客户经理，他们将为您提供解决方案。

TMGM implements several security measures:

1. Segregated Accounts: Client funds are held in separate trust accounts from TMGM's operational funds
2. SSL Encryption: All data transmitted between clients and TMGM servers is protected using SSL encryption
3. Advanced Firewall Protection: TMGM uses advanced firewalls to monitor and block suspicious access attempts
4. Regulatory Compliance: TMGM adheres to strict regulatory standards set by ASIC, FMA, and VFSC
5. Know Your Customer (KYC) Procedures: TMGM verifies client identities to comply with AML and CTF regulations
6. Risk Disclosure: Comprehensive risk disclosure statements are provided to clients

1. TMGM maintains regulatory compliance through leading financial regulatory bodies:
   • ASIC (Australian Securities and Investment Commission - AFSL: 436416)
   • Financial Services Commission, (Mauritius (FSC) GB22201012)
   • Vanuatu Financial License, issued by VFSC (Vanuatu Financial Services Commission - No. 40356)
2. KYC Procedures: Implementing Know Your Customer procedures to verify client identities
3. Risk Disclosure: Providing comprehensive risk disclosure statements to clients
4. Complaint Handling: Maintaining a robust complaint-handling process by regulatory requirements
5. Regular Audits: Undergoing regular audits and reviews to ensure compliance with regulatory standards

TMGM protects client data privacy by:

1. Treating all client information as confidential
2. Not disclosing client information to third parties without explicit consent (except as required by law)
3. Storing client data on secure servers with strict access controls
4. Retaining client data only as long as necessary to fulfill legal and regulatory obligations
5. Using cookies on their website to improve user experience, with the option for clients to control cookie preferences
6. Adhering to relevant data protection laws and regulations

您的资金不由 TMGM 持有。 TMGM将客户资金存放在澳大利亚ADI（授权存款机构），该机构评级为AA。所有客户资金均根据客户资金法进行管理，并与公司资金分开。客户资金存放在澳大利亚国民银行 (NAB) 的独立客户信托账户中。

如果您的帐户出现负余额，请通过实时聊天或发送电子邮件至[email protected]与支持团队联系。

如果您收到自称来自 TMGM 的任何人未经请求的可疑信件，请立即通过实时聊天、电话或电子邮件联系我们的客户支持部门，然后再与该人进行任何进一步的通信。

我们强烈建议定期更改您的密码（交易账户和TMGM Portal），并确保您的密码足够复杂以避免被轻易猜到。它应包含一个大写字母、一个小写字母、一个数字和一个特殊字符，并且长度至少为 8 位数字。

我们强烈建议您不要向任何第三方提供您的 TMGM 门户或交易账户的登录凭据。

请注意，您可以在此处找到我们的隐私政策以及我们的其他法律文件。

我们建议使用强大、稳定、私密的互联网连接，并在您使用的设备上提供足够的防病毒/防火墙保护。

TMGM's Referral Program is available to existing clients who wish to refer their friends and family to TMGM. Participants may be eligible for rewards such as trading credits for successful referrals.

Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.

The benefits of participating in the Referral Program include:

1. Earning cash bonuses or trading credits for each qualified referral
2. No limits on the number of referrals you can make
3. A simple, transparent process for tracking your referrals and rewards

To participate in the Referral Program:

1. You must be an active TMGM client with a funded trading account
2. Access the referral program through your client area
3. Share your unique referral link or code with friends and family
4. Earn rewards when your referrals meet qualifying criteria (e.g., making a minimum deposit or reaching a certain trading volume), subject to eligibility requirements and jurisdictional restrictions.

To maximize your earnings:

1. For the IB and White Label programs, leverage TMGM's support and resources to grow your business
2. As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
3. For the Referral Program, share with friends and family genuinely interested in forex trading
4. Utilize TMGM's dedicated support teams for guidance across all programs

Remember, TMGM's client support team is available to assist your referred clients and ensure they have a positive experience with the platform.