TMGM FAQ

We offer trading accounts on trading platforms MT4, MT5, and HUBx.

Once you have registered and verified your TMGM profile, you will be able to create a Live trading account via your Portal. Please click on Dashboard >> +Live Account Application, and the newly created account will be an MT4 account.

Unlike the MT4 accounts, HUBx accounts are created manually by our back office department, therefore, you can request to open one of these account types either by sending an email from your registered email address to [email protected] , or by visiting our Live Chat via the TMGM website .

Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then click on the Download for Windows option and follow the installation instructions.

Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then hover over the App Store or Google Play Store button accordingly, and the QR code for the download will appear. Scan the QR code with your mobile device, and you will be directed to the relevant page of the app store.

Please login to your TMGM Portal and click on WEB Trader tab at the top of the page.

You can access the web-browser based HUBx trading platform directly via your Client Portal , under Trading Tools.

You can access the web-browser based HUBx trading platform directly via your Client Portal , under Trading Tools.

• Available for both macOS and Windows desktop devices
• Provides a seamless trading experience across the TMGM platform
• Offers access to a wide range of markets, including Forex, Shares, Indices, Energies, Precious Metals, and Cryptocurrencies
• Features real-time data and news powered by Trading Central and Acuity
• Includes advanced trading tools such as Trading Calendars, Market Sentiments, Market Alerts, and AI Analysis

• Available for both iOS and Android mobile devices
• Allows traders to manage their accounts and trade on the go
• Offers real-time quotes and charts for a wide range of trading instruments
• Features secure login and two-factor authentication
• Provides easy account management, including deposits and withdrawals

Key features of MT4 include:

1. Intuitive user interface with customizable charts and layouts
2. Advanced charting tools with 30+ built-in indicators and drawing tools
3. Expert Advisors (EAs) for automated trading and strategy backtesting
4. Extensive customization options for charts, templates, and indicators
5. Real-time quotes and interactive charts
6. Multiple order types
7. Financial news feed
8. Compatibility with various operating systems

1. Multi-asset trading capabilities with access to a broader range of instruments
2. Advanced charting tools with 38+ built-in indicators and drawing tools
3. Depth of Market (DOM) for better price analysis and order placement
4. Algorithmic trading and strategy backtesting with MQL5 programming language
5. Economic calendar integrated into the platform
6. Enhanced strategy tester with support for multi-currency testing
7. Fundamental analysis tools
8. Support for 21 timeframes (compared to 9 in MT4)

1. Real-time quotes and interactive charts for various trading instruments
2. One-click trading and easy order management
3. Customizable layouts and saved templates for personalized trading
4. Secure access to trading accounts with encrypted login and data transfer
5. Compatibility with all major web browsers
6. Access from any device with an internet connection
7. No need for downloads or installations

1. Log in to your TMGM client area
2. Click on the WebTrader option
3. Enter your trading account credentials if prompted

1. Email: [email protected]
2. Live Chat: Available 24/7 on the TMGM website
3. Phone: +61 2 8036 8388 (available 24/7)

1. Your account number
2. A clear description of your issue or question
3. Any relevant screenshots or attachments
4. For phone support, be prepared to verify your identity

1. Double-check that you're entering the correct email address and password
2. Use the "Forgot Password" option on the login page to reset your password if needed
3. Ensure you're using the correct login URL
4. If problems persist, contact TMGM Support for further assistance

1. Ensure your account is fully verified and all required documentation has been submitted
2. Check that TMGM supports your chosen payment method
3. Verify that you've entered the correct payment details
4. Remember that some payment methods may have longer processing times
5. If you encounter errors or your transaction is declined, contact TMGM Support with relevant transaction details and error messages

1. Proof of ID: Passport, driver's license or government-issued identification.
2. Proof of address: Bank statement or government-issued utility bill. This is subjected to the verification process of your residential country.

To open a live trading account, you will need to provide a valid form of Photo ID and a recent statement or utility bill to confirm your address.

• Passport
• Government ID such as a Driving Licence or State ID or
• National Identity Card

• Utility Bill (gas, electric, water, phone or internet)
• Bank Statement

Please note that all proof of residence documents must contain your full name, your full residential address (no PO Boxes) and be dated within the last 90 days.

Your documents will need to be uploaded via your Client Portal . If you are having trouble with this, feel free to send the documents by email to [email protected] and our team will process them for you manually.

Accounts are usually verified within a few hours of the appropriate documents being received. Please contact the support team if you would like an update on the progress of your account.

Once your account has been verified you will receive an email notification providing you with your live trading account number, trading server details, password, leverage and the currency of your account.

You will not be able to fund your account until your account has been verified and you have received your live trading account number.

To withdraw funds:

• Log in to your TMGM account
• Select 'Withdraw Funds' from the dashboard
• Choose your withdrawal method
• Enter the amount you wish to withdraw
• Review and confirm the withdrawal details
• Submit your withdrawal request

1. Have a fully verified account
2. Have an available margin above the used margin
3. Meet the open position requirements

1. Withdrawals to e-wallets are usually processed within 24 hours
2. Bank transfers can take 2-5 business days

1. In the 'Transactions' section of your dashboard
2. Via email updates sent by TMGM

You should withdraw your funds using the same method that you used to deposit. For example, if you fund with bank wire, you will only be able to withdraw by bank wire.

Withdrawal requests are processed by our Client Accounting Department within 1 working day of receipt. However, the time needed for the funds to reach your bank account will depend on your payment method.

• International Bank Wire withdrawals can take 3-5 working days.
• The other payment method withdrawals are usually received within 1 working day.

TMGM does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from banks involved in the case of bank transfers. Please note that for e-wallets, there may be a fee for withdrawals, if you have not traded.

You can manage your account settings from your dashboard's 'My Accounts' section. This includes:

1. Managing security settings
2. Viewing account statements

Note: To change your base currency or update your email address, please contact our support team at [email protected].

After logging in, you'll see your dashboard, which includes:

1. Funding
2. Deposit
3. Withdrawal
4. Transfer
5. Trading Tools
6. Reports
7. Documents
8. Downloads
9. Trading Competition
10. Promotions
11. TMGM Rewards

You can see your MT4 account balance from the Dashboard of your Client Portal . You are also able to check your balance by logging into your MT4 account on the MT4 trading platform.

The leverage on your account can be changed by logging into your Client Portal and selecting the ‘Settings’ option for your specific MT4 Account.

You are able to open an additional account by logging into your client portal and selecting + Live Account Application and completing the short form and submitting this through to us.

You can contact the support team via live chat or send an email to [email protected] and they will assist you with creating the account.

The maximum number of live accounts permitted are 5.

You can update your personal details in your dashboard's 'My Profile' area. This includes:

1. Name
2. Address
3. Phone number
4. Email address

To change your account password, follow these steps:

1. For your profile password: Go to “Account Setting” > “Information” > “Change Password.”
2. For your trading account password: Go to “Dashboard” > “Change Password” for the respective account.

If you have made a spelling error on your application, please contact our support department via the live chat and if we already have a copy of your valid ID on your profile, then we will be able to correct the spelling of your name. If you wish to change the name to a completely different name, please send an email to [email protected] . You are also able to check your balance by logging into your MT4 account on the MT4 trading platform.

To change your registered email address, please send an email to [email protected] requesting to change your email address and provide us with details of the old and new email addresses. We will require that you provide us with a selfie of you holding your valid ID document.

To change your address, please send an email to [email protected] and provide us with a copy of a proof of residence document such as a bank/credit card statement or a utility bill (gas, water or electricity) that confirms your full name, your new residential address details and the document must be dated within the last three months.

Yes, TMGM ensures that all transactions on both the Trading App and Mobile App are fast, hassle-free, and secure. Funds are received into segregated bank accounts separate from those used by the company and are held with Tier 1 major banks.

1. For the desktop Trading App: Visit the TMGM website and navigate to the 'Platforms' or 'Downloads' section to find the appropriate version for your operating system (macOS or Windows).
2. For iOS devices: Visit the App Store, search for "TMGM," and click "Get" or "Install"
3. For Android devices: Visit the Google Play Store, search for "TMGM," and click "Install"
4. Alternatively, you can access download links from the TMGM website or use these URLs:
   • iOS: https://apps.apple.com/hk/app/tmgm-app/id6450881326
   • Android: https://play.google.com/store/apps/details?id=com.trademaxaustralia.tmgm

1. Open the app on your device
2. Enter your registered email address and password
3. If you have enabled two-factor authentication (2FA), enter the verification code
4. Click on the "Login" button to access your account

1. Provide your phone number
2. Create a demo account instantly with US$100,000 in virtual funds

1. Access to over 12,000 trading products across various asset classes
2. Real-time quotes and interactive charts
3. Advanced charting tools for market analysis
4. Secure trading environment with features like segregated accounts and SSL encryption
5. Fast execution speeds and better liquidity access
6. 24/7 multilingual customer support
7. User-friendly and professional interface design
8. Quick account funding feature

1. Select the desired trading instrument from the app's main screen or use the search function
2. Review the real-time price information and chart analysis
3. Choose the order type (e.g., Market Order, Pending Order)
4. Specify trade parameters such as volume, stop loss, and take profit levels
5. Confirm your trade details and click the "Place Trade" button to execute the order

1. Monitor your account balance, equity, margin, and other key metrics from the dashboard
2. Review your transaction history, including past trades, deposits, and withdrawals
3. Deposit funds using various supported payment methods
4. Submit withdrawal requests and track their status in real-time
5. Customize account preferences, such as language settings and notification preferences
6. Access market news, analysis, and expert insights

HUBx is a portfolio management tool, which connects and manages positions by linking master and follower accounts.

You can apply to access the HUBx platform directly from your client portal under the main tab accounts you will see an option to apply HUBx. Once you select this, you will see a pop window with the relevant terms of use.

HUBx is integrated into your client portal and does not require you to download any additional software.

The login option is available directly in your client portal under the tab Trading Tools.

The login details are the same details you use to login to your client portal.

HUBx is separated into two separate platforms to accommodate accounts under server 1,2,3 and 4,5,6 respectively.

This means that an account under server 4 can follow an account under server 5 but cannot follow an account under server 1.

You can request directly from the Master account holder to disconnect your account, or you can send the request to [email protected].

The currency does not have to be the same.

HUBx does not offer an integrated function for profit sharing itself. However, you can get in contact with your Account Manager and they will be able to provide you with a solution.

1. Segregated Accounts: Client funds are held in separate trust accounts from TMGM's operational funds
2. SSL Encryption: All data transmitted between clients and TMGM servers is protected using SSL encryption
3. Advanced Firewall Protection: TMGM uses advanced firewalls to monitor and block suspicious access attempts
4. Regulatory Compliance: TMGM adheres to strict regulatory standards set by ASIC, FMA, and VFSC
5. Know Your Customer (KYC) Procedures: TMGM verifies client identities to comply with AML and CTF regulations
6. Risk Disclosure: Comprehensive risk disclosure statements are provided to clients

1. TMGM maintains regulatory compliance through leading financial regulatory bodies:
   • ASIC (Australian Securities and Investment Commission - AFSL: 436416)
   • Financial Services Commission, (Mauritius (FSC) GB22201012)
   • Vanuatu Financial License, issued by VFSC (Vanuatu Financial Services Commission - No. 40356)
2. KYC Procedures: Implementing Know Your Customer procedures to verify client identities
3. Risk Disclosure: Providing comprehensive risk disclosure statements to clients
4. Complaint Handling: Maintaining a robust complaint-handling process by regulatory requirements
5. Regular Audits: Undergoing regular audits and reviews to ensure compliance with regulatory standards

1. Treating all client information as confidential
2. Not disclosing client information to third parties without explicit consent (except as required by law)
3. Storing client data on secure servers with strict access controls
4. Retaining client data only as long as necessary to fulfill legal and regulatory obligations
5. Using cookies on their website to improve user experience, with the option for clients to control cookie preferences
6. Adhering to relevant data protection laws and regulations

Your funds are not held with TMGM. TMGM holds clients’ funds in an Australian ADI (authorized deposit-taking institution) which has AA rating. All client money is managed in accordance with client money laws and kept separate from company funds. Client money is held in segregated Client Trust Accounts with National Australia Bank (NAB).

If your account goes into negative balance please get in touch with the support team either via live chat or email us at [email protected] .

If you receive any unsolicited, suspicious correspondence from anyone claiming to be from TMGM please contact our Customer Support department immediately via Live Chat, telephone or email, before proceeding with any further correspondence with the person.

We strongly suggest changing your passwords (for both trading account and TMGM Portal) on a regular basis and ensure that your password is complex enough to avoid being easily guessed. It should include an UPPERCASE letter, a lowercase letter, a numerical digit, and a special character, and be at least 8 digits long.

We firmly recommend that you do not provide your login credentials for your TMGM Portal or Trading account to any third parties.

Please note that you can find our Privacy Policy, as well as our other Legal Documentation here .

We advise to use a strong, stable, private internet connection, with adequate anti-virus / firewall protection on the device/s you are using.

1. Earning cash bonuses or trading credits for each qualified referral
2. No limits on the number of referrals you can make
3. A simple, transparent process for tracking your referrals and rewards

1. You must be an active TMGM client with a funded trading account
2. Access the referral program through your client area
3. Share your unique referral link or code with friends and family
4. Earn rewards when your referrals meet qualifying criteria (e.g., making a minimum deposit or reaching a certain trading volume), subject to eligibility requirements and jurisdictional restrictions.

1. For the IB and White Label programs, leverage TMGM's support and resources to grow your business
2. As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
3. For the Referral Program, share with friends and family genuinely interested in forex trading
4. Utilize TMGM's dedicated support teams for guidance across all programs